Grace One · SAFAR

Refund & Cancellation Policy

Last updated: 5 August 2026

1. Order Cancellation

You may cancel your order free of charge any time before it has been dispatched, by messaging us on WhatsApp (+91 99999 87609) or emailing support@graceone.in with your order details. Once an order has been dispatched, it cannot be cancelled — please refer to the Returns section below instead.

2. Returns

Because SAFAR diffusers are a fragrance/cosmetic product, we can only accept returns in the following cases:

• You received a damaged or defective product
• You received the wrong item or fragrance
• The product's safety seal was broken or missing on arrival

For hygiene and safety reasons, we cannot accept returns once the product's seal has been opened by the customer, except in the cases listed above. Please record an unboxing video where possible — this helps us process damage/defect claims quickly.

3. How to Request a Return or Refund

Contact us within 7 days of delivery via WhatsApp (+91 99999 87609) or email (support@graceone.in) with your order number, a description of the issue, and photos/video of the product as received. We will confirm eligibility and share the return process.

4. Refunds

Once a returned item is received and inspected, approved refunds are processed within 7-10 business days to your original payment method (or, for Cash on Delivery/WhatsApp orders, via UPI transfer to the account you provide). You will receive a confirmation once the refund is initiated.

5. Non-Refundable Situations

• Change of mind after the product has been opened/used
• Damage caused by misuse (e.g. placement on painted surfaces, exposure to heat/flame, contact with eyes/skin)
• Claims made more than 7 days after delivery